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These Terms of Service (“Terms”) explain the rights, responsibilities, and conditions that apply when you access our webshop, place an order, or use the services available through CARATINO websites and related pages (the “Services”).

CARATINO is a brand owned and operated by Luxx Commerce ApS, a company registered in Denmark. These Terms are designed to provide clear information about ordering, payment, shipping, returns, product availability, product condition, authenticity, warranties, privacy, and dispute handling. Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

By accessing the Services or placing an order, you agree to these Terms and to the policies referenced in them. If you do not agree, you must not use the Services or place an order.

Related Policies

These Terms should be read together with our Shipping Policy, Refunds and Returns, Privacy Policy, Country List, Legal Notice, Fair Trade Policy, and Contact Information.

1. Scope of These Terms

1.1 These Terms apply whenever you access or use the Services, create an account, place an order, or otherwise interact with CARATINO through its websites or related pages.

1.2 The agreement is made between you and Luxx Commerce ApS, operating the CARATINO brand.

2. Eligibility to Purchase

2.1 To place an order, you must be at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

2.2 By placing an order, you confirm that the information you provide is accurate and that you are legally able to enter into a binding agreement.

3. Account and Access

3.1 You may be able to create or use a customer account as part of the Services. You are responsible for keeping your login details confidential and for all activity carried out through your account.

3.2 You must not misuse the Services, interfere with website security, attempt unauthorized access, submit false information, or use the Services for unlawful purposes.

4. Contract Formation

4.1 When you place an order, you make an offer to purchase the selected product or products. A binding purchase agreement is formed only when we confirm your order by email.

4.2 We may refuse, cancel, hold, or review an order before confirmation or fulfilment where reasonably necessary, including where:

• a product is unavailable;
• payment authorization fails or is reversed;
• pricing or product information is incorrect;
• delivery or billing details cannot be verified;
• the order presents an unusual fraud, payment, customs, delivery, or resale risk;
• potential misuse or abuse is suspected;
• fulfilment is not possible through the relevant supplier or warehouse.

4.3 If you do not receive an order confirmation, please check your spam or junk folder and confirm that the email address entered at checkout was correct. If you still cannot locate it, please contact us using the details in our Contact Information.

5. Prices, Taxes, and Payment

5.1 Prices are shown in the currency displayed at checkout and include VAT or similar taxes where applicable, unless otherwise stated.

5.2 Shipping fees, customs duties, import taxes, brokerage fees, and other destination-specific charges may apply depending on the destination and shipping arrangement. Country-specific shipping fees, free-shipping thresholds, delivery estimates, and countries served are governed by our Country List.

5.3 Additional information concerning customs, duties, import taxes, delivery, and fulfilment is provided in our Shipping Policy.

5.4 Accepted payment methods are those displayed at checkout. Payment must be authorized at the time of order. We may cancel an order if payment authorization fails or is reversed.

5.5 Prices, promotions, discounts, product availability, and shipping options may change without notice. The price applicable to your order is the price shown at checkout when you place the order, subject to correction of obvious errors.

6. Product Information

6.1 We make reasonable efforts to display product descriptions, images, colours, materials, dimensions, specifications, model information, reference numbers, condition, availability, packaging information, warranty information, and pricing accurately.

6.2 Product colours, finishes, metal tones, stones, lenses, watch dials, straps, materials, dimensions, and appearance may vary slightly from how they appear on your device due to screen settings, lighting, photography, supplier imagery, production variation, previous use where applicable, or the characteristics of the product itself.

6.3 Product dimensions, measurements, weights, and technical specifications may be approximate where they are based on manufacturer, brand, supplier, distributor, or other commercial product information.

6.4 Product information may be updated from time to time. We may correct information, limit quantities, discontinue products, or change availability where reasonably necessary.

6.5 Where a product is pre-loved, the stated condition grade, product description, disclosed signs of wear, disclosed imperfections, disclosed damage, missing components, and product photographs form part of the product information for that specific item.

7. New and Pre-Loved Products

7.1 CARATINO may offer both new and pre-loved products.

7.2 The condition stated on the relevant product page forms part of the contractual description of the product.

7.3 CARATINO may use condition categories including:

• New with tags — unused, with original retail tags attached or included where applicable;
• New without tags — unused, but original retail tags may not be attached or included;
• Pre-loved, Pristine — previously owned with virtually no visible signs of wear;
• Pre-loved, Excellent — minimal signs of previous use and exceptionally well preserved;
• Pre-loved, Very Good — light visible signs of wear consistent with careful previous use;
• Pre-loved, Good — noticeable signs of previous use while remaining functional and presentable;
• Pre-loved, Fair/Worn — clear or significant cosmetic wear consistent with the disclosed condition;
• Pre-loved, Defect — a known defect, damage, missing component, functional issue, or significant cosmetic issue that is specifically disclosed before purchase.

7.4 Condition grades are general classification categories and should be read together with the individual product description, photographs, disclosed imperfections, and other product-specific information.

7.5 Pre-loved products may show signs of previous ownership or use, including scratches, marks, fading, wear to hardware, wear to straps, bracelets, lenses, frames, surfaces, packaging, or other cosmetic characteristics.

7.6 Signs of previous use, wear, cosmetic imperfections, packaging differences, missing components, or other characteristics that were clearly disclosed before purchase form part of the agreed condition of the product and do not by themselves constitute a defect or lack of conformity.

7.7 A product described as Pre-loved, Defect may contain a known issue specifically disclosed before purchase. The disclosed issue forms part of the agreed product condition.

7.8 Nothing in this section limits your rights where a product materially differs from its stated condition grade, description, photographs, disclosed characteristics, or other information provided before purchase.

8. Authenticity and Branded Products

8.1 CARATINO sells genuine branded products sourced through professional suppliers, distributors, wholesalers, and other legitimate commercial channels.

8.2 We do not knowingly offer counterfeit products.

8.3 Product packaging, labels, authenticity documentation, certificates, warranty cards, dust bags, cases, boxes, and other included accessories may vary between products, brands, collections, markets, production periods, suppliers, and product condition.

8.4 This is particularly relevant to pre-loved products, where original retail packaging, tags, certificates, warranty cards, dust bags, cases, spare links, or other accessories may no longer be available.

8.5 Where a product page specifically states that original packaging, an official guarantee, a certificate, branded case, gift box, dust bag, spare links, or another accessory is included, that statement forms part of the product information for that item.

8.6 Where no such statement is made, customers should not assume that a particular type of branded packaging, certificate, warranty card, gift box, or accessory is included.

8.7 Minor differences in packaging, labels, serial-number presentation, reference markings, protective materials, or other non-product elements do not in themselves indicate that a product is non-genuine.

9. Product Availability

9.1 Product availability is subject to change and may depend on stock held by different suppliers, warehouses, fulfilment partners, or distribution locations.

9.2 Certain pre-loved products may be unique or available only as a single unit.

9.3 An item may occasionally become unavailable after an order has been placed, including because stock information changes between systems or because a unique product is no longer available.

9.4 If an item becomes unavailable after you place an order, we may:

• ship the available items and refund the unavailable item;
• offer an appropriate alternative where relevant and with your agreement;
• cancel and refund the affected item or order.

10. Orders, Processing, and Shipping

10.1 Order processing, dispatch, tracking, shipping methods, customs information, failed deliveries, delivery-related issues, and other fulfilment matters are handled under our Shipping Policy.

10.2 The Country List is CARATINO's authoritative reference for:

• countries currently served;
• Standard shipping fees;
• Express shipping fees;
• free-shipping thresholds;
• estimated delivery times after dispatch.

10.3 If general shipping information elsewhere on the CARATINO website differs from the Country List, the Country List applies, subject to the actual shipping options and charges displayed at checkout for the individual order.

10.4 Free-shipping thresholds apply to Standard shipping only unless explicitly stated otherwise. Express shipping remains chargeable according to the applicable destination rate.

10.5 Delivery estimates are not guaranteed delivery dates. Delays may occur due to carrier operations, customs processing, delivery-address issues, high-volume periods, public holidays, weather, remote-area service, security controls, or other circumstances outside our reasonable control.

11. Multiple Warehouses and Separate Shipments

11.1 CARATINO works with external suppliers, warehouses, distributors, and fulfilment partners.

11.2 Products in the same order may be located at different fulfilment locations. Where necessary, an order may therefore be divided into multiple parcels.

11.3 Separate parcels may:

• be dispatched on different dates;
• be transported by different carriers;
• have separate tracking numbers;
• arrive on different dates.

11.4 A split shipment does not in itself mean that an item is missing from the order.

12. Customs, Duties, and Import Charges

12.1 Orders delivered outside the European Union may be subject to customs duties, import taxes, brokerage fees, handling charges, or other charges imposed by the destination country.

12.2 Unless explicitly stated otherwise at checkout or in the applicable shipping information, such charges are not included in CARATINO's shipping fee and are the responsibility of the recipient.

12.3 Where CARATINO offers a duty-paid or similar delivery arrangement for a particular destination, the applicable treatment will be stated through the relevant checkout or shipping information.

12.4 Customs processing may affect delivery times.

12.5 Further information is available in our Shipping Policy and Country List.

13. Risk and Ownership

13.1 Ownership of the goods transfers to you when full payment has been received.

13.2 Risk of loss or damage transfers to you upon delivery of the goods, subject to mandatory consumer-protection rules that may apply.

14. Returns, Withdrawal Rights, and Refunds

14.1 CARATINO provides a 14-calendar-day return period for eligible products as described in our Refunds and Returns.

14.2 For consumers in the European Union and other jurisdictions where a statutory right of withdrawal applies, the 14-day return period includes or operates alongside the applicable statutory withdrawal right.

14.3 In markets where no equivalent statutory withdrawal right applies, the 14-day return period is provided under CARATINO's commercial return policy, subject to the applicable return conditions and local law.

14.4 Nothing in these Terms limits any longer or additional mandatory consumer rights that may apply.

14.5 Returned products must meet the conditions stated in our Refunds and Returns.

14.6 For new products, returned items should generally be in substantially the same condition in which they were supplied, subject to any inspection rights provided by applicable law.

14.7 For pre-loved products, the relevant comparison is with the condition in which the specific product was supplied, including its disclosed condition grade, photographs, wear, imperfections, and included components.

14.8 Pre-existing wear or imperfections that were disclosed before purchase are not treated as damage caused by the customer.

14.9 Products should be returned with applicable tags, labels, protective films, certificates, cases, boxes, accessories, manuals, warranty cards, spare links, dust bags, and other items originally supplied with them where applicable.

14.10 Where permitted by law, certain products may be excluded from withdrawal after a qualifying hygiene or protective seal has been removed. This may apply, for example, to certain earrings or other pierced jewelry where the applicable legal requirements are satisfied.

14.11 Products that have been customized, engraved, resized, altered, or made to customer specifications may be excluded from a statutory right of withdrawal where permitted by law.

14.12 Where permitted by law, a refund may be reduced to reflect actual diminished value resulting from handling or use beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the product.

14.13 For pre-loved products, any diminished-value assessment is based on additional deterioration after delivery rather than on wear or characteristics already disclosed before purchase.

14.14 CARATINO does not currently offer direct exchanges unless explicitly stated otherwise. If you would like a different size, colour, model, style, condition grade, or product, please return the original item in accordance with our Refunds and Returns and place a new order.

15. Order Cancellation

15.1 CARATINO provides a 1-hour operational cancellation window after an order is placed.

15.2 If you wish to cancel an order, you should contact us as soon as possible and no later than 1 hour after placing the order.

15.3 We will make reasonable efforts to stop the order, but cancellation cannot be guaranteed once fulfilment, packing, transfer to a fulfilment partner, dispatch, or another irreversible processing step has begun.

15.4 The 1-hour cancellation window does not replace or limit any statutory withdrawal or other mandatory consumer rights that may apply.

16. Defective, Damaged, Incorrect, Counterfeit, Misdescribed, or Non-Compliant Items

16.1 If you receive an item that you believe is faulty, damaged, incorrect, incomplete, counterfeit, materially different from the stated condition, materially misdescribed, or otherwise not in conformity with your order, please contact us as soon as reasonably possible using the details in our Contact Information.

16.2 We may request information reasonably necessary to investigate the matter, including photographs or other documentation showing:

• the product;
• the reported defect, damage, wear, or discrepancy;
• product labels or identifiers;
• serial or reference information where applicable;
• packaging;
• included accessories or documentation;
• the shipping parcel and shipping label;
• the issue being reported.

16.3 For pre-loved products, we may compare the reported condition with the condition grade, description, photographs, disclosed imperfections, and other information provided before purchase.

16.4 Consumers may have statutory rights in relation to defective, counterfeit, materially misdescribed, or otherwise non-compliant goods. Nothing in these Terms limits those mandatory rights.

17. Manufacturer, Supplier, and Commercial Warranties

17.1 Certain products may include a manufacturer's warranty, supplier warranty, commercial guarantee, or other warranty arrangement.

17.2 The existence, duration, geographic validity, registration requirements, scope, and conditions of any such warranty may depend on the brand, product, condition, supplier, or warranty provider.

17.3 Pre-loved products do not automatically include an original manufacturer warranty merely because the same product may originally have been sold with one.

17.4 Where a product page specifically states that an official guarantee, manufacturer warranty, supplier warranty, or other guarantee is included, that statement forms part of the relevant product information.

17.5 A manufacturer's, supplier's, or commercial warranty is separate from statutory consumer rights and does not replace or limit those rights.

18. Legal Conformity Rights

18.1 Mandatory legal rights relating to product conformity apply according to the law applicable to the individual purchase.

18.2 The fact that a product is pre-loved does not in itself remove mandatory consumer rights relating to goods that are faulty, counterfeit, materially misdescribed, or otherwise not in conformity with the contract.

18.3 For pre-loved products, the agreed condition, age, price, condition grade, disclosed wear, disclosed defects, photographs, and other product information are relevant when determining whether the product conforms to the agreement.

18.4 Where applicable law permits a different or shorter legal-guarantee or conformity period for second-hand goods, any such arrangement applies only where legally valid and appropriately disclosed.

19. Reviews, Feedback, and User Content

19.1 If you submit reviews, feedback, suggestions, images, or other content to us or through the Services, you confirm that you have the necessary rights to do so and that the content is not unlawful, misleading, fraudulent, offensive, or infringing.

19.2 Where permitted by law, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and adapt such content for business, marketing, customer-service, and operational purposes.

20. Privacy and Personal Data

20.1 Luxx Commerce ApS is the data controller responsible for personal data processed in connection with the Services unless otherwise stated.

20.2 Personal data is processed in accordance with our Privacy Policy.

20.3 Privacy-related contact details and information about how to contact us are provided in our Contact Information.

21. Third-Party Tools, Suppliers, and Links

21.1 The Services may use or contain links to third-party websites, payment providers, suppliers, distributors, fulfilment providers, shipping providers, social-media platforms, analytics tools, review platforms, marketing providers, or other external services.

21.2 Certain operational parts of an order may be performed by third parties acting on our behalf or in connection with fulfilment of the order.

21.3 We are not responsible for independent websites, services, terms, privacy practices, or content of third parties that are not acting under our control.

21.4 Your use of independent third-party services may be subject to their own terms and policies.

22. Intellectual Property

22.1 All content on the Services, including text, images, graphics, logos, design elements, product presentation, layout, and other materials, is owned by Luxx Commerce ApS, its licensors, brands, suppliers, or relevant rights holders unless otherwise stated.

22.2 Third-party brand names, trademarks, logos, product names, and other intellectual-property rights belong to their respective owners.

22.3 The display or sale of a branded product through CARATINO does not imply that CARATINO owns the relevant brand or trademark.

22.4 You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, scrape, copy, or commercially exploit content without prior written permission or another lawful basis.

23. Errors, Inaccuracies, and Omissions

23.1 We may correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.

23.2 This may include errors relating to:

• pricing;
• product descriptions;
• condition grades;
• materials;
• dimensions;
• technical specifications;
• model or reference information;
• packaging information;
• warranty information;
• included accessories;
• availability;
• shipping information;
• other technical or administrative information.

23.3 Where an obvious pricing, product, stock, condition, or technical error materially affects an order, we may contact you, correct the information, or cancel the affected order and refund any amount paid, unless otherwise required by law.

24. Serial Numbers, Product Identification, and Return Controls

24.1 CARATINO may record or verify serial numbers, reference numbers, barcodes, product identifiers, tags, packaging identifiers, photographs, condition information, or other product-specific information where available.

24.2 These records may be used for legitimate purposes including authenticity checks, fulfilment, customer support, condition documentation, warranty administration, returns, dispute resolution, and fraud prevention.

24.3 A returned product must correspond to the product originally supplied.

24.4 Product substitution, alteration or falsification of serial numbers or identifiers, swapping components, or falsely presenting pre-existing disclosed wear as new damage may be investigated in accordance with our Fair Trade Policy.

25. Reserved Rights and Misuse

25.1 To protect customers, CARATINO, and our external partners, we may limit, refuse, cancel, hold, or review orders, returns, accounts, or access to the Services where we reasonably suspect fraud, policy misuse, unauthorized payment activity, excessive or irregular return activity, product substitution, condition manipulation, false claims, false information, abuse, or other unlawful or harmful conduct.

25.2 Nothing in this section limits any mandatory consumer rights that may apply.

25.3 Additional rules concerning fair customer conduct, misuse prevention, return abuse, product substitution, order review, external-partner protection, and promotion misuse are described in our Fair Trade Policy.

26. Disclaimer and Limitation of Liability

26.1 The Services are provided on an “as is” and “as available” basis except where mandatory law provides otherwise.

26.2 To the fullest extent permitted by law, Luxx Commerce ApS and CARATINO are not liable for indirect, incidental, special, punitive, or consequential losses, including loss of profits, loss of data, loss of goodwill, or business interruption.

26.3 Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, including liability for fraud, fraudulent misrepresentation, or personal injury caused by negligence where applicable.

27. Events Outside Our Reasonable Control

27.1 We are not responsible for delay or failure to perform an obligation where caused by circumstances outside our reasonable control, subject to applicable mandatory consumer law.

27.2 Such circumstances may include:

• carrier disruption;
• customs delays;
• transport disruption;
• extreme weather;
• natural disasters;
• war, civil unrest, or governmental restrictions;
• industrial action;
• cyber incidents or major technology outages;
• supplier or fulfilment disruption outside our reasonable control.

28. Governing Law and Jurisdiction

28.1 These Terms are governed by Danish law and applicable mandatory consumer-protection rules.

28.2 If you are a consumer, you may also benefit from mandatory protections under the laws of your country of residence. These Terms do not remove those mandatory rights.

28.3 Disputes should first be raised with us so that we can attempt to resolve the matter amicably.

29. Complaints and Dispute Resolution

29.1 If you have a complaint, please contact us using the details stated in our Contact Information.

29.2 If a complaint cannot be resolved directly, you may have access to relevant consumer complaint bodies or alternative dispute-resolution mechanisms depending on your country of residence and the nature of the dispute.

29.3 For Denmark, information about the public consumer complaints system is available through the relevant Danish authorities.

29.4 Consumers in other countries may have access to consumer authorities, courts, or alternative dispute-resolution bodies available in their jurisdiction.

29.5 The former European Union Online Dispute Resolution platform has been discontinued and should not be relied upon for new complaints.

30. Changes to These Terms

30.1 We may update these Terms from time to time to reflect changes in our business, legal requirements, operational setup, fulfilment model, product assortment, condition-grading practices, suppliers, or the Services.

30.2 The updated version will be published on the webshop with a revised update date.

30.3 The version in force at the time of your purchase will apply to that purchase unless mandatory law requires otherwise.

31. Severability

31.1 If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions remain in full force and effect to the extent permitted by law.

32. Entire Agreement

32.1 These Terms, together with the policies referenced in them, form the contractual framework between you and Luxx Commerce ApS regarding your use of the Services and purchases from CARATINO.

32.2 Where a specialist policy governs a particular matter, that policy should be read together with these Terms.

32.3 In particular:

• the Country List governs destination-specific shipping availability, fees, thresholds, and delivery estimates;
• the Shipping Policy governs shipping and fulfilment procedures;
• the Refunds and Returns governs return periods, statutory withdrawal rights, commercial returns, product-condition assessment, return costs, diminished value, and refunds;
• the Privacy Policy governs personal-data processing;
• the Fair Trade Policy governs misuse prevention and fair customer conduct.

33. Contact

For customer support, company details, and current contact information, please see our Contact Information and Legal Notice.

For order, shipping, return, product-condition, privacy, authenticity, warranty, or complaint-related questions, please contact us using the details stated in our Contact Information.

Updated at: 04 OCT 2026